Frequently Asked Questions
- 01
Visit our Gymnastic Classes page for more information on each class. Age is not the only factor in determining the best class for your child. Skill level/physical abilities, social/emotional development, and good peer/instructor fit are also important factors. Children need to be able to be safe, following the instructor and class, and not be running out of class or to Parents/Guardians for any independent class.
Tiny Wigglers is for infants who can hold their head up on their own (typically 3-4 months) up until they are walking and is an adult participation class.
Little Movers is for children who are steadily walking up to 3 years and is an adult participation class.
Little Jumpers is for 3 and 4 year olds and is an independent class.
Mini Tumblers is for 4 and 5 year olds and is an independent class.
Junior Tumblers is for 6 years and up and is an independent class.
Senior Tumblers is for 7 years and up and is an independent class. *students must also meet specific skill benchmarks for this class. See class page for more details.
Little Leapers Creative Movement Dance is for ages 3 to 6 years and is an independent class.
- 02
We run on a annual basis- Our session begins in September and ends in August of the following year.
We have flexible, ongoing enrollment open all year. You can enroll into a class when you are ready to start and if a spot is available. For information on how to enroll go to our Registration page. If you wish to end your enrollment before the end of the annual session in August please email us BEFORE your monthly recurring payment is due, which is on the 20th of each month. You will incur the $25 registration fee if you re-enroll at a later date (which is otherwise an annual fee if you remain enrolled, due each September).
We have three terms throughout the year for progress updates.
Fall - September to December
Winter - January to April
Spring/Summer - May to August
Everyone needs to re-enroll every September for our new Annual Session. Registration for the new session typically opens in July. Some classes fill VERY fast!
- 03
To register for classes at Haven Movement Centre you need to first create an account. Once you have an account with us you can register for classes using our portal.
Alternatively you can view class schedules on the Gymnastics Classes page. By clicking the enroll button while viewing the schedule you will be prompted to create an account or login to your already created account to complete the enrollment in your chosen class time and day.
Everyone is required to have agreed to our terms & policies to attend any class or event at our centre, as well as have a valid payment method on file at all times (bank account or credit card). For more registration information visit the Registration Page.
- 04
We do not offer trial classes. We feel that one class is not enough to make a decision. It usually takes several classes before your child warms up to the facility, structure of the class, instructor, and other students. We do not have a long-term contract commitment, just a month to month structure. So we believe trying for at least 3 weeks will allow you to make an informed decision. And you can always come by during our open hours and view a class or attend an open gym session prior to deciding. For more information please see our registration page.
- 05
We do not provide make up classes. We have small class sizes and most classes are full, therefore making it impossible to accommodate. If you feel there is an extenuating circumstance, such as your child has had a prolonged illness or injury, we will assess on a case by case situation at our discretion and if availability exists, a possible make up plan. Please contact customer service hello@havenmovementcentre.ca if you feel this situation applies to you.
- 06
Yes, you are more than welcome to switch the day and time of your class as long as there is a spot available in your preferred class. You can view class availability on the Gymnastic Classes page or by logging into your account and viewing the class schedule. Please contact us to transfer your class as you are not able to do this online yourself.
- 07
We are closed on MOST BC statutory holidays, and some of the long weekends- at our discretion.
We calculate monthly tuition based on receiving an average of 4 classes. Some months, certain class days will naturally receive 5 classes, and there will NOT be an extra charge for that extra class. If we have a pre-scheduled closure, and you receive less than 4 classes for that month, we will pro-rate the tuition you are charged for that month. If there is a sudden closure/cancellation due to inclement weather/staff illness, etc. and you will receive less than 4 classes for that month, we will offer a make up class first if possible or an account credit at our discretion.
We will always remind/notify you of upcoming closures if they affect your class day typically via email, announcements, and notices up in the facility. If it's a last minute change, we will send a text/email and try our best to post a notice on the facility door if possible.
- 08
T-shirts, tank tops, shorts, bodysuits, or stretchy pants/sweatpants. Please no baggy or long sleeve shirts, and no jewellery or other accessories. Long hair should be pulled up and out of their faces. Children will be rolling so make sure they do not have anything in their hair/on their head that might hurt them. Avoid metal objects like buttons, zippers and belts.
Dance classes- the same attire as gymnastics is appropriate- skirts and tights are also acceptable. Dance shoes are not mandatory but are a great asset if you're able! You can find second hand ballet or jazz shoes on marketplace, once upon a child, and via other consignment methods.
We also ask children not to bring toys/stuffed animals/electronics or other personal belongings into class besides their labelled water bottle.
- 09
END ENROLLMENT:
How to drop a class: If your child is enrolled in a class that has recurring monthly tuition, you are continuously enrolled in the program and will incur monthly tuition charges on your account until the end of the annual session. If you would like to drop your enrollment before the end of the annual session, please contact customer service BEFORE the recurring payment date which is the 20th day of each month. So by the 19th at the very latest! The more notice you can give, the better. Instructors cannot drop students from classes. No refunds or credits will be given if you drop a class after payment has been processed. We do not recommend ending your enrollment before the end of the session or term as your child will not receive a progress update or receive the full benefits of progression. Upon your return you will have to pay the enrollment fee again. For all other programs like Birthday Parties, Adventure Days, Adventure Nights, Field Trips and private lessons we do not offer any refunds or credits once payment has been made. If there is an extenuating circumstance please contact customer service and we will try to reschedule based on availability, but this is not guaranteed.
We need a minimum of 2 students enrolled to run a class, being a flexible month-to-month program, sometimes enrollment can change dramatically up or down each month. We typically will know around the 20th of the prior month if a class has dropped below the minimum, but sometimes it changes throughout if a family switches to a different class day or time. We will contact you as soon as possible if a class has only your student enrolled, and typically give a month's notice of the class cancellation to give time to either 1. Hopefully gain more enrollment in the class, or 2. Find you a different class day and time that works before the next month's charges are processed.
- 10
Our gymnastic classes run year round in one annual session starting in September and ending in August. Within the annual session are the following terms used for providing a progress update.
Fall term: September to December
Winter term: January to April
Summer term: May to August
​
You can choose to drop your enrollment at any time throughout the term or session. To do so, please contact customer service BEFORE our recurring payment date which is the 20th day of each month. We do not recommend ending your enrollment before the end of a term as your child will not receive a progress update. Upon your return you may have to repeat the class again. A $25 enrollment fee is due each time you register or re-register into a class.
You can pay for a full term (up to 4 months) in advance; however, no refunds or credits are given if you elect to drop before the end of the paid-for term.
Alternatively, we offer a convenient Monthly Auto-Pay System, where we apply your charges to your bank account or credit card on the 20th day of each month.
You must have a valid credit card or bank account on file in order to be enrolled for monthly payments- even if you elect to pay with cash.
Students may join at any time as long as there is availability in your desired class.
Classes must meet our minimum class size at all times in order to run- 2 students! If you are unsure if your class has met the minimum enrollments needed to run, please contact us. As class sizes change month to month with new enrollments, transfers to different classes, and drops; we cannot guarantee a class will always run for the full annual session. If necessary, we will give as much notice possible to let you know of class cancellations, and offer other available options to transfer.
Once registered, students attend class on the same day and time each week.
PAYMENT:
Payment is due at the time of registration for all programs. For monthly gymnastics classes your enrollment fee and first payment (full or pro-rated month tuition) is due at registration and all subsequent payments are due on the 20th day of the month for the following months classes.
A valid credit card or bank account is required to register for classes and events online. If you elect to pay a recurring monthly class with cash, you must contact us to do so before the recurring payment date of the 20th or the autopay system will charge the credit card or bank account on file. Haven Movement Centre will initiate electronic payments for any balances due on your account, plus a NSF/administrative late fee of $25.00 will apply for any late payments past 48 hours due.
ENROLLMENT FEE:
A $25 enrollment fee per child is due upon registration for class enrollments. This fee will not be charged again unless you un-enroll from a class and then re-enroll at another time. Otherwise the fee is charged annually for everyone for the session starting in September.
BILLING:
Once enrolled in a program that has recurring monthly tuition, you are continuously enrolled in the program and will incur monthly tuition charges on your account until you email a class drop request and receive confirmation from us and/or complete the annual session in August.
All fees are subject to GST.
Some months will receive 5 classes. There will be no extra charge for the 5th class, but those days will be considered in lieu of any classes missed while Haven Movement Centre is closed, due to some statutory holiday closures, staff illness, or inclement weather closures. We will make every attempt to give as much notice possible for class cancellations.
DISCOUNTS:
If you register your child into two classes per week, you will receive a 20% discount off of your second class fee (whichever is lesser).
REFUNDS:
We do not offer any refunds or credits once payment has been made. Only in extenuating circumstances like a global pandemic, natural disaster, or other major illness/injury will we provide a credit on your account on a case by case situation and at our discretion.
MAKE-UP CLASSES:
We do not allow make-up classes. Children that miss several classes due to severe and/or prolonged sickness or injuries may be eligible for a credit or make ups, provided that they have a doctor’s note. Please contact us if this is the case.
GYM CLOSURES:
We are closed on MOST BC statutory holidays, and some of the long weekends- at our discretion.
We calculate monthly tuition based on receiving an average of 4 classes. Some months, certain class days will naturally receive 5 classes, and there will NOT be an extra charge for that extra class. If we have a pre-scheduled closure, and you receive less than 4 classes for that month, we will pro-rate the tuition you are charged for that month. If there is a sudden closure/cancellation due to inclement weather/staff illness, etc. and you will receive less than 4 classes for that month, we will offer a make up class first if possible or an account credit at our discretion.
We will always remind/notify you of upcoming closures if they affect your class day typically via email, announcements, and notices up in the facility. If it's a last minute change, we will send a text/email and try our best to post a notice on the facility door if possible.
Please also refer to our website and social media pages for updates. Our event calendar shows standard closures.
- 11
No. This class is reserved for the registered child(ren) age- walking up to 3 years old and ONE adult participating with them at a time.
Siblings are not allowed into the gym or to join in on the class for a few reasons:
1. They need to be in our registration system, with you having agreed to our policies & terms, in order for them to be insured in our facility.
2. It's fair to the other paying members who have paid for the instruction and time in our facility.
3. A larger/older child risks injuring smaller ones.
4. Our facility is smaller, so we need to maximize the space we have for instruction based on the class max sizes we allot.
*If you have an infant who will be strapped to an adult in a carrier or in an infant car seat for the duration, that is fine.
AND we understand there may be an extenuating circumstance where you need to bring an older child (sibling) with you- please try to let us know ahead of time and they may only be permitted to stay in the viewing area or inside the gym, but they must sit off to the side with a quiet activity and not interfere with class or be on any equipment.
Though we understand this can be a fun activity to do as a family, or share with others in your child's life, a second parent/friend/grandparent etc. is not allowed to attend with you in the gym during class. Again, our facility is smaller, so we need to maximize the space we have for instruction based on the class max sizes we allot.
They are more than welcome to watch from our viewing area, and we suggest you switch off part way through, or every other week. You may also join a second weekly class and get 20% off your tuition!
- 12
We prefer a minimum of 3 students per class, but we will run them with 2.
We need a minimum of 2 students enrolled to run a class, being a flexible month-to-month program, sometimes enrollment can change dramatically up or down each month. We typically will know around the 20th of the prior month if a class has dropped below the minimum, but sometimes it changes throughout the month if a family switches to a different class day or time. We will contact you as soon as possible if a class has only your student enrolled, and typically give a month's notice of the class cancellation to give time to either 1. Hopefully gain more enrollment in the class, or 2. Find you a different class day and time that works before the next month's charges are processed.
- 13
Payment is taken as soon as you enroll into a class (or event). If you are a new student, and/or at the beginning of a new session, a $25+gst non-refundable enrollment fee will apply. This fee is per student, NOT per family. If you enroll the same student into multiple classes, the fee is only charged once.
Tuition is charged as soon as you enroll as well. If you start part way through a month, we will prorate the tuition based on the # of classes left in that month and charge it immediately. Tuition is charged monthly on the 20th for each subsequent month of classes. For example, on Sept. 20th, tuition is charged for October. This gives us a chance to see if enrollment has changed (with drops, transfers, or new enrollments) and adjust classes, pull kids off waitlist for the coming month, and give notice of potential cancellations.
You must have a valid billing method on file at all times (bank account or credit card) if you are enrolled in a recurring class or program. You can have a backup billing method on file if you'd like and change or update them whenever needed. If we notice in our system your card is expired or expiring soon, we will send a courtesy message to remind you to update your billing method on file so your next payment will go through with no issues. If you have any concerns, such as your card was compromised and you're waiting on your new one, please contact us right away so we are aware.
You can pay cash if you'd prefer- we don't carry change, so any balance will be added to your account as a credit, and cash payments must be communicated to us prior and must be received prior to the 20th, or we will process your card on file. You still need a billing method on file even if you will pay in cash.
You can pay up to 4 months of class tuition in advance (it will go on your account as a credit and be deducted each billing cycle)- however please note our cancellation/refund policy still applies if you choose to drop early regardless of advanced payments made.
If your payment declines, we will try any secondary method on file if applicable. You will receive a declined receipt, and we will send you a courtesy email to ask that you update your billing method ASAP. If we don't receive payment within 48 hours, a $25 NSF fee may apply, and you risk your child being dropped from their class or program. If we don't hear from you at all by the end of the month, your child will be dropped and your account flagged/removed from our system.
- 14
Typically no. There is not a lot of space for viewing of dance classes, and we feel it can be distracting.
Instructors will come to the gym gate to bring in the class, and you can say goodbye and see you after class from there.
These classes are independent so your child needs to be able to participate independently, and stay with their instructor for safety, without you in the class. You may walk your child up to class if needed, especially the first few times (or if you're late), and then you need to walk back down to the viewing area. If you or we feel this independent class is not working for your child, or they're not ready, we will talk with you and explore if our 2/3 adult participation class is a better fit.
We also will be starting to work on short routines to show off at the end of the term, so we are very excited that these will be a surprise for the child's parents & loved ones who may come to watch!
You absolutely can remain in the facility in the lobby, viewing areas, or your vehicle to be close for the duration of class. If your child still needs help in the bathroom, please remain inside the facility as the instructor may call you to come in and assist taking them as to not disrupt the class too much. Please have your child use the washroom before class and have a plan- i.e. tell your child and their instructor where you will be for the duration, and if your child has any cues to watch out for.
We are not a licensed childcare, therefore our instructors are not trained or have the resources to help with toileting safely while managing the other students in the class. In the case of an accident or emergency, of course staff will step in and do what's needed to help a child.
We do have cameras throughout the facility for the safety of our members, the children, and our staff.
If you have any other concerns with your child's progress, behaviour, or class in general, please reach out.
- 15
No.
We ask that if your child is not potty trained, for classes or open gym that is fine, we just ask that they wear their diaper or pull up during class to protect our mats & equipment.
If your child still needs assistance in the washroom for anything- we ask that you please remain inside the facility as the instructor may call you to assist taking them as to not disrupt the class too much. Please have your child use the washroom before class and have a plan- i.e. tell your child and their instructor where you will be for the duration, and if your child has any cues to watch out for.
We are not a licensed childcare, therefore our instructors are not trained or have the resources to help with toileting safely while managing the other students in the class or event. In the case of an accident or emergency, of course staff will step in and do what's needed to help a child if no parent or guardian is available.
*for all independent events (i.e. kids night out, camps, etc.) children MUST be independently potty trained meaning they need NO assistance in the washroom for any step including pants up & down, wiping, hand washing, etc.
- 16
Photo & video is generally not allowed, except with explicit consent & conditions during classes or events. This is a newer policy for us, so we are asking for your compliance in this matter to ensure everyone feels safe and comfortable attending our facility. Please respect our staff as they enforce this policy. If you are unsure of something, or see something, please let us know!
If you'd like a photo or video of your child in the gym or dance class, please ask their instructor before/after class and they will allow you to come in (or arrange a time that will work best) to ensure that no disruption is made to class or the event, and to ensure that no other children/families are visible in the photos/video.
At private event rentals/birthday parties, you are entitled to take as many photos and videos that you'd like! As long as your own guests are ok with it. Please respect our staff if they ask not to be photographed.
- 17
Our gymnastic classes run year round in one annual session Sept-Aug. Registration for the annual session starts in July or August. Date TBA.
1. Once the session is started you can register anytime throughout the year as long as a spot is available in the class. We do not future date registrations more than a week out. When you are ready to register class starts immediately after registration. If a spot is not available you can waitlist for your preferred class day and time. You can waitlist for any class that you would like to join. There is no limit on # of classes you can waitlist for, but please only waitlist for classes you are ready to join. Once a spot is available you will receive an email asking if you want the spot, and you will have 24 hours to reply. If you do not reply the spot goes to the next person on the waitlist, and you will be removed from your waitlist spot. You are not charged any fees for waitlisting; you are only charged when you register into a class. You can also be enrolled in a class and waitlisted for another at the same time if the waitlist spot is more preferred.
To register for classes at Haven Movement Centre you need to create an account. Once you have an account with us you can register for classes using our portal.
Alternatively you can view class schedules on the Gymnastics Classes page. By clicking the enroll button while viewing the schedule you will be prompted to create an account or login to your already created account to complete the enrollment in your chosen class time and day. All families are required to have agreed to our terms and policies and have a valid payment method on file at all times to attend any class or event.


